רמה: מתחילים

Taking a Message

מאמר באנגלית לתרגול קריאה. כולל 5 מילים חדשות עם תרגום לעברית, 3 שאלות הבנת הנקרא, 5 שאלות לשיחה. מתאים למתחילים.

Read the dialogue below.

Receptionist: Janson Wine Importers. Good Morning. How can I help you?

Caller: Could I speak to Mr. Adams, please?

Receptionist: Who's calling, please?

Caller: This is Anna Beare.

Receptionist: Sorry, I didn't catch your name.

Caller: Anna Beare. That's B E A R E

Receptionist: Thank you. And where are you calling from?

Receptionist: OK Ms. Beare. I'll try and put you through. … I'm sorry but the line's busy. Would you like to hold the line?

Caller: Oh, that's a shame. This concerns an upcoming shipment and it's rather urgent.

Receptionist: He should be free in half an hour. Would you like to call back?

Caller: I'm afraid I'll be in a meeting. Could I leave a message?

Receptionist: Certainly.

Caller: Could you tell Mr. Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday?

Receptionist: Shipment delayed … arriving next Monday.

Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number, please?

Receptionist: Goodbye.

hold the line /hoʊld ðə laɪn/ verb להחזיק את הקו

wait on the telephone

Please hold the line for a minute. I’ll get back to you.
Be free /bi fri/ verb היה חופשי

have available time to do something

Will you be free this afternoon?
Urgent /ˈɜrʤənt/ adjective דחוף

very important needing attention immediately

The boss called for an urgent meeting.
Shipment /ˈʃɪpmənt/ noun מִשׁלוֹחַ

load of goods that are being sent to a customer, store, etc.

The shipment will be delivered next week.
delayed /bi dɪˈleɪd/ verb מוּשׁהֶה

not be able to happen on time, be postponed

John said that the result will be delayed due to some errors.

אין כאן תשובה נכונה — אלה שאלות לתרגול דיבור, לבד או מול מורה.

In your line of work, do you often have to relay messages?
What do you think is the hardest part about taking messages?
What kind of skills must a good receptionist have?
If the person you are calling is not available, do you usually leave a message? Why? Why not?
Do you want to experience having a job like this?

3 שאלות. בחרו תשובה וקבלו בדיקה מיד.