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Business Emails: Basic format, phrases, and etiquette

מאמר באנגלית לתרגול קריאה. כולל 5 מילים חדשות עם תרגום לעברית, 3 שאלות הבנת הנקרא, 5 שאלות לשיחה. מתאים למתחילים.

BUSINESS EMAILS: Basic format, phrases, and etiquette

Format:

1. Subject: Clear and brief.

2. Greeting: e.g., "Dear Mr. Smith," or "Hello Jane,"

3. Body: Main message. Keep it concise.

4. Closing: e.g., "Regards," or "Thank you,"

5. Signature: Your name, title, and company.

COMMON PHRASES:

Enquiry:

- "Could you provide details on…?"

- "I'd appreciate it if you could clarify…"

- "I was wondering about…"

Request:

- "I'd be grateful if you could forward…"

- "Would it be possible to get…?"

- "Please advise on…"

Giving Info:

:- "Please note that…"

- "I wanted to update you on…"

- "It has come to my attention that…"

Thanks:

- "I appreciate your prompt response."

- "Many thanks for your help."

- "Thank you for taking the time to…"

ETIQUETTE:

- Use polite words.

- Check your spelling and grammar.

- Respond in a timely manner.

Sample Email:

Subject: Invoice Request

Dear Ms. Adams,

I am writing to ask about the invoice for last month's services. Could you please send it at your earliest convenience? Thank you for your assistance.

Regards,

John Doe

Marketing Manager, ABC Corp.

מילים חדשות מהטקסט

  • enquiry /en-kwahyuhr-ee/ noun חֲקִירָה

    the process of asking a question/information.

    I have been making an enquiry about the cost of that concert ticket.

  • provide /pruh-vahyd/ verb לְסַפֵּק

    to give someone something that they need.

    These booklets provide useful information about local services.

  • clarify /klar-uh-fahy/ verb להבהיר

    to make something clear or easier to understand by giving more details or a simpler explanation.

    Could we clarify the second point, please? I don’t understand it completely.

  • prompt /prompt/ adjective מיידי

    done quickly and without delay.

    They’ve written back already – that was a very prompt reply.

  • convenience /kuhn-veen-yuhns/ noun נוֹחוּת

    the state of being convenient.

    I like the convenience of living close to work.

שאלות לשיחה

אין כאן תשובה נכונה — אלה שאלות לתרגול דיבור, לבד או מול מורה.

  1. How do you usually start and end your business emails?
  2. Why is it important to be formal in business emails?
  3. What are some common mistakes people make in business emails?
  4. Are there specific etiquette rules or customs related to business emails in your country?
  5. How quickly do you expect a response to a business email?

בדקו את עצמכם

3 שאלות. בחרו תשובה וקבלו בדיקה מיד.

  1. Subject: Inquiry about Product Availability Greeting: Hello Customer Service Team, Body: Could you provide details on the ___________ of the product I saw on your website?

  2. Subject: Request for Project Documentation Greeting: Dear Project Manager, Body: Would it be possible to ___________ the project documentation for our upcoming meeting?

  3. Subject: Important Update on Meeting Schedule Greeting: Hi Team, Body: Please note that the meeting scheduled for tomorrow has been ___________ to the following week.

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