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רמה: מתחילים

Business Complaints

מאמר באנגלית לתרגול קריאה. כולל 5 מילים חדשות עם תרגום לעברית, 3 שאלות הבנת הנקרא, 5 שאלות לשיחה. מתאים למתחילים.

Read the article below.

When a client is dissatisfied with a product or service, they will file a complaint. Customer complaints are usually challenging to handle, especially in a foreign language.

Experts offer a four-step approach for staying in charge of the conversation: acknowledge, listen, act, and feedback.

Recognize that there is an issue. Begin by informing the customer that you are present to find a mutually beneficial solution.

Listen - Allow the client to tell their tale, pay attention, and take notes.

Take Initiative! Explain what you intend to accomplish, and then do it. If you are hesitant, the first thing you can guarantee is that you will think about all of the specifics and then call them back with a proposal later.

Feedback is the final stage. When the problem is rectified, contact the client again to explain what was done and to confirm that they are satisfied.

מילים חדשות מהטקסט

  • dissatisfied /dɪˈsætəˌsfaɪd/ adjective לא מרוצה

    not pleased with something; feeling that something is not as good as it should be

    If you are dissatisfied with the service, why don’t you complain to the manager?

  • acknowledge /ækˈnɑlɪʤ/ verb לְהוֹדוֹת

    to accept, admit, or recognize something

    She refuses to acknowledge the need for reform.

  • intend /ɪnˈtɛnd/ verb מתכוון

    to have as a plan or purpose

    I didn’t intend to be rude.

  • hesitant /ˈhɛzɪtənt/ verb מְהַסֵס

    tentative, unsure, or slow in acting or speaking

    I’m rather hesitant about signing this agreement.

  • rectified /aʊtˌbreɪk/ noun מתוקן

    to correct something or make something right

    The CEO rectified the current situation.

שאלות לשיחה

אין כאן תשובה נכונה — אלה שאלות לתרגול דיבור, לבד או מול מורה.

  1. Do you like complaining?
  2. What complaints do you have at the moment?
  3. Do you think complaining relieves stress?
  4. Have you ever got better service after you’ve complained?
  5. Why might people complain about you?

בדקו את עצמכם

3 שאלות. בחרו תשובה וקבלו בדיקה מיד.

  1. What is a complaint?

  2. What are the 4 recommended steps?

  3. What action can you take if you do not know how to resolve the problem?

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