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רמה: מתחילים

Telephoning

מאמר באנגלית לתרגול קריאה. כולל 5 מילים חדשות עם תרגום לעברית, 3 שאלות הבנת הנקרא, 5 שאלות לשיחה. מתאים למתחילים.

Read the article below.

Telephoning is an essential aspect of business communication. It allows individuals to connect quickly and efficiently, regardless of location. However, telephoning in business requires a particular set of skills and language proficiency to ensure effective communication. Here are some guidelines for telephoning in business English:

Business English phone etiquette:

1. Know what you want from the call before making it.

2. Introduce yourself and your organization. Clarify your name.

3. Be polite: Avoid slang and jargon. Address the other party as Mr. or Ms. in a polite manner.

4. Speak, slowly, and loudly. Speak clearly.

5. Listen attentively and reply appropriately. Avoid interrupting them, and ask questions to clarify.

6. Avoid negative and hostile words. This will improve business relations.

7. End the call politely: thank the other party for their time and say you look forward to talking again.

Following these principles will improve your business English telephoning skills and help you communicate with business contacts.

מילים חדשות מהטקסט

  • ensure /ɛnˈʃʊr/ verb לְהַבטִיחַ

    to make something certain to happen.

    The airline is taking steps to ensure the safety of its aircraft.

  • clarify /ˈklɛrəˌfaɪ/ verb להבהיר

    make (a statement or situation) less confused and more clearly comprehensible.

    The president was forced to clarify his position on the issue.

  • jargon /ʤɑrɡən/ noun ז'רגון

    the language used by a particular group of people, especially in their work, and which most other people do not understand.

    When doctors speak in medical jargon, they often mystify their patients.

  • hostile /ˈhɑstəl/ adjective עוין

    unfriendly and not liking something

    The president had a hostile reception in Japan this morning.

  • principles /ˈprɪnsəpəlz/ noun עקרונות

    a basic idea or rule that explains or controls how something happens or works

    He refused to compromise his principles.

שאלות לשיחה

אין כאן תשובה נכונה — אלה שאלות לתרגול דיבור, לבד או מול מורה.

  1. Are startups common in your country?
  2. What are the biggest challenges small businesses and startups face?
  3. What challenges do big companies face these days?
  4. What businesses will have the most problems during the recession?
  5. Do you think technology is a must to grow a business?

בדקו את עצמכם

3 שאלות. בחרו תשובה וקבלו בדיקה מיד.

  1. What should I avoid when telephoning?

  2. What to do when introducing yourself and your organization?

  3. Why are a particular set of skills and language proficiency required for telephoning in business?

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